Terms & Conditions

TERMS AND CONDITIONS FOR ONLINE PURCHASES

The following terms and conditions (referred to as the Terms) apply to all purchases made from this website. By placing an order you are making an offer to U&U Services and supplies Nig. Ltd (referred to as us/we/our) to purchase the items ordered subject to the Terms. The offer is only accepted when we process the order and dispatch the items, and once accepted by us shall constitute a binding agreement between you and us.

Please therefore read this document carefully before placing your order.

These terms do not affect your statutory rights.

 

Acknowledgement and Receipt of Orders

Orders are acknowledged by email as soon as possible. Any email or other acknowledgment from us does not constitute our legal acceptance of your order. The offer is only accepted when we process the order and dispatch the items.

We will email you a copy of your receipt, either separately or within the acknowledgement. The receipt is confirmation that we have received your authorization to take the monies shown from the relevant payment partner. The receipt also serves as the required proof of purchase for any returns, so please ensure you retain the email and/or a hard copy in a safe place.

Availability

Your order for goods is subject to availability. If we do not supply goods to you for any reason we will inform you of the situation and will not charge you for those goods, we will obviously refund any money already paid by you for the goods.

 

3 Day Returns – Your Statutory Rights

If you wish to return goods, you should notify U&U of your intention to do so within 3 days of the date of receipt by you. You then have an additional 3 days to return the goods from this notification date (goods should be returned within 7 days). We will in such circumstances refund you the cost of your order, including postage, and also the cost of return postage assessed at the most efficient method of sending. However, if goods are not returned “as new” due to excessive handling on your part, or with components missing (including packing materials and manuals) we may make a reasonable deduction for this.

12 / 24 Month Guarantee

In addition to your statutory rights, should any item purchased on the website develop a fault within the first 12 months from delivery to you, we shall offer to repair or replace the faulty items without charge to you. The foregoing 12 month guarantee is subject to the following conditions:

  • the fault developed through normal domestic use only; and
  • the warranty does not include normal wear and tear, in particular the erosion of parts which are designed to wear is not included; and
  • you have not allowed repairs to be carried out on the items other than by us or our appointed services centers (which acts will invalidate this guarantee).

Payment and Prices

The price for the goods will be as stipulated on the website at the time when you place your order. We are entitled to update the price on the website from time to time to take account of any increase in our supplier’s prices, or the imposition of any new taxes or duties, or if due to an error or omission on the price published for the goods on our website is wrong. However, once you place your order the price will be locked at that point.

We try to ensure that all prices displayed on our website are accurate.

The price of the goods on your order will need to be validated by us prior to processing your order. If there is a problem, we will inform you of the correct price and will give you the opportunity to purchase the goods at the correct price.

We can currently accept payment of your order by Visa, Mastercard and Verve only. We also accept Payment by cheque, Direct transfer or cash @ delivery (depending on items). Unfortunately we do not offer credit facilities.

Payment for goods must be made in accordance with our purchase procedure.

Delivery

For delivery addresses within porthacourt, we will endeavor to deliver the goods within the times stated in our Delivery info, but time shall not be of the essence. If no times are specified, delivery shall be within a reasonable time.

In addition to all other rights to cancel your order, should delivery be delayed by us for more than 7 working days from the delivery date you have the right to contact us and cancel the order. In this case we will happily refund you any money paid for the goods.

We reserve the right to charge for re-delivery if you are not present at the agreed original delivery date.

Please check the condition of all products delivered as soon as they are received. This does not affect your statutory rights but if there is a problem we want to deal with this as soon as possible as the last thing we want is a disappointed customer.

As soon as we have delivered the goods to you, you will be responsible for them and any damage occasioned whilst in your possession. When we deliver the goods we will require you to sign for them.

Liability

LED/OLED: Please note that today’s production techniques cannot guarantee an absolutely perfect LED/OLED display and buyers should be aware of the possibility of imperfections in the form of a few isolated constantly lit or unlit pixels (or stuck pixels). As a result of this, there is a commonly accepted tolerance level by which LED/OLED screens may display such imperfections without being classified as faulty. As such, we can only take back displays as faulty for repair if the number of affected pixels exceeds the manufacturer’s guidelines, subject to the Terms and Conditions. There may also be differences in the backlight brightness across the screen than could be noticeable on static and predominantly single coloured moving images and letter boxed images. Please check with the relevant manufacturer as to their tolerance level.

we will arrange for collection of the goods from you and you will be entitled to receive a refund on production of the proof of purchase (sale receipt).

We shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the items.

Complaint Procedure

  • We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. We will however endeavor to acknowledge all complaints within 24 hours. If you have a complaint please contact us at:-

U&U SERVICES AND SUPPLIES NIG LTD.
8 Abacha Road, Cecilia woke plaza,
GRA Phase 111, Portharcourt
Rivers State
Tel: 0809 560 5602
E mail: uanduservices@gmail.com

  • If you are not satisfied with the manner in which your complaint has been handled and/or the complaint remains unsolved please Call- 08061277257

U&U SERVICES AND SUPPLIES NIG LTD.
554 Ikwerre road, Obiwali junction,
Rumuigbo.
Rivers State
Tel: 0809 560 5601
E mail: uanduservices@gmail.com

 

U&U SERVICES AND SUPPLIES NIG LTD.
BMX Tower, Airport road, between big treat and vodorix bus stop.
Rukpokwu.
Rivers State
Tel: 0809 560 5558
E mail: uanduservices@gmail.com

Need Help?

To check stock, or to get advice about a product please contact our store nearest to you.
Send us an email uanduservices@gmail.com
Customer care Line: +234 8176664998