Shipping & Returns

UANDU SHIPPING POLICIES

We ship items out as soon as possible, but this will not always be the same day as your order. In general, please add 2-3 business days to allow for processing time. If we anticipate a longer lead time, it will be noted in the item description. If you have any questions about the lead time on a specific item, please contact us at info@uandu.com.ng with your questions.

You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your spam folder and see if you can locate it. This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification.

NATIONAL SHIPMENTS

UANDU does ship to specific Nigerian cities ( Lagos-Abuja-Kano-Asaba-Jos-Ibadan-Portharcourt-Benin-Warri).

Please note that you, the buyer, are NOT responsible for any VAT, tariff, duty, taxes, handling fees, etc.

Note: We do not ship internationally.

SHIPPING FEE

We charge a 1,000 naira flat rate shipping charge to orders within Rivers State

SIGNATURE REQUIREMENT

All items with a value of more than N1,000 are shipped signature required; please plan accordingly.

NO SHIPPING DAYS

UANDU SERVICES AND SUPPLIES will be closed on public holidays and Sundays. Orders will not be shipped on those days, but you can still order through the website as usual.

Returns and Refunds Policy

3-Day Return

You have 3 days to
make a return
request after
your order has
been delivered.

Easy and Free Return

ZERO fees if you
return an item

Full Refund

You will receive 100%
refund for your item plus
shipping fees, if we
delivered a damaged,
defective, wrong item

Authenticity Guarantee

We are committed
to offering our
customers only
100% genuine and
original products.

Need Help?

To check stock, or to get advice about a product please contact our store nearest to you.
Send us an email uanduservices@gmail.com
Customer care Line: +234 8176664998