Cancelling an order made online
Your statutory rights
You have the right to cancel any order you make via UandU website (at www.uandu.com.ng.) (the “Website“) and to obtain a full refund of the cost of your products, from the moment you place your order up to 3 days after you receive your goods.
Our cancellation process
To cancel your order, you can do one of the following:print off cancellation form and send via email to firstname.lastname@example.org. Please provide us with your order number so we can track your order information and make it clear when you cancel your order. Or call- 08176664998 stating your order number and the fact that you wish to cancel and/or return your order, whereupon we will provide you with further instructions.
If you have any questions about our cancellation process you can call us on 08061277257 and we will provide you with further information.
Returning goods other than
- Your statutory rights
Under the Consumer Contracts Regulations, you may return goods and obtain a full refund of the cost of the good/s you have ordered, provided you notify U&U of your intention to do so within 3 days of the date of receipt by you (in the case of a multiple order, within 3 days of receiving the last item). You will then have a further 3 days to return the goods from this notification date. We will aim to send you a full refund within 7 days of receiving the goods from you.
- Our Returns procedure
Please ensure that you take reasonable care of any goods we deliver to you. As you can appreciate, we would request that all goods be returned in a reasonable re-saleable condition (please note, for hygiene reasons we are unable to give refunds on headphones if used). You will not receive a refund for personalized or made to order products. U&U SERVICES reserves the right to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you. All goods to be returned to us must be accompanied by a receipt or proof of purchase or if you do not have this, you must provide us with your order number or any relevant information you have to help us track your order details.
Option 1 – Return to any of our stores
All items can be returned to any one of our Showrooms, for refund or exchange.
Option 2 – Arranging collection of products at your convenience
If you would like to return a small product which has been delivered to you by premium delivery, we can arrange for the item to be collected from you for a collection fee. Please contact our Web Sales team on 08176664998 or email@example.com to arrange collection. You will be able to choose a collection day that suits you (Monday – Friday) as long as you give us 24 hours notice. We will confirm your 1-hour collection time slot by text or email.
If you would like to return a large product which has been delivered to you by premium delivery, we can arrange for the item to be collected from you for a collection fee. Please contact our Web Sales team on 08176664998 to arrange collection. You will be able to choose a collection day that suits you (Monday – Friday) and we will confirm your 3-hour collection time slot by text or email.
We will send you a full refund within 14 days of receiving the goods from you , excluding any premium delivery charges and the collection fee if you have asked us to collect your item/s from you. Once your refund is processed it will appear in your account within 5 working days.
Please call our Web Sales team for further information on: 08176664998 (Monday –Friday 9am-6pm, Saturday 10am-5pm, Sunday 12pm-4pm).
Nothing in this Returns procedure affects your statutory rights as a consumer.
Returning faulty goods
Your statutory rights
If any goods delivered to you is faulty or unfit for purpose, provided you notify us within the first 3 days of purchase, you can ask us to send you a full refund or, if you prefer, exchange or replace your product.
If it exceeds the 3-day period, we will still repair the goods free of charge or, if you prefer, replace them provided that you report the fault within 3 days of purchase. If we are unable to repair or replace the item(s) we will provide you with a full refund instead. After 12 months, your statutory rights as a consumer will continue to apply
Warranty exclude the following:
- Unauthorized repair
- Physical damage
- LED Screen
- Phone screen, liquid content on phone
- Phone accessories e.t.c
Our Returns procedure for faulty goods
All faulty goods to be returned to us must be accompanied by a receipt or proof of purchase or if you do not have this, you must provide us with your order number or any relevant information you have to help us track your order details.
Repairs of goods purchased from us or not, U&U is ready to make you happy. All you need do is contact the repair team @ 0809 991 5823, or reach us through any of our show room address.